OVERVIEW

We welcome you to Consiergo! The terms "we" and "our" refer to Consiergo. Consiergo manages this website and the services offered, including information, content, features, tools, products, and services, in order to provide you with a complete and personalized experience (the "Services").

Consiergo is supported by Shopify, which allows us to provide you with the Services.

These Terms and Conditions of Service (or "Terms") describe your rights and responsibilities when using the Services. By visiting or using the Services, you fully accept these Terms and our Privacy Policy [LINK]. If you do not accept the Terms or the Privacy Policy, do not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By accessing the Services, you declare that you are of legal age according to local laws and that you have provided us with the necessary consent for any minors connected to you.

To use the Services, you may need to provide information such as email address, billing, payment, and shipping details. You declare and guarantee that the information provided is accurate, up-to-date, and complete.

You are responsible for the activity of your account and the protection of your credentials. You may not transfer, sell, or assign your account without written permission.

SECTION 2 – OUR SERVICES

Consiergo offers:

• Personal concierge
  
• Personal shopping
  
• Lifestyle management
  
• Management of requests and customized solutions
  
• Logistical coordination
  
• Purchases, deliveries, experiences, and organization on request
  

Consiergo is not a marketplace or direct supplier of goods or services, but operates as an intermediary. The quality and availability of third-party suppliers cannot be guaranteed.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase. Consiergo reserves the right to accept or reject orders at its discretion.

Orders are confirmed only at the time of our acceptance and receipt of payment. Any changes or cancellations of orders will be handled on a case-by-case basis.

Your purchases are subject to return or exchange according to our Refund Policy. Orders must be placed for personal use and not for resale.

SECTION 4 – PRICES AND PAYMENTS

Prices, discounts, and offers may vary without notice. The actual price is the one displayed at the time of the order.

Prices do not include taxes, customs fees, shipping, or handling, unless otherwise stated.

You declare that the payment information is correct, that you have authorization to use the provided payment methods, and that you will pay all amounts due.

SECTION 5 – DELIVERY

Delivery times are estimated and not guaranteed. Once delivered to the courier, ownership and risks pass to you. We are not responsible for delays caused by couriers, customs, or external causes.

SECTION 6 – INTELLECTUAL PROPERTY

All materials, trademarks, texts, images, graphics, videos, and audio of the Services are owned by Consiergo, its affiliates, or licensors and are protected by copyright and other intellectual property laws.

The use of the Services is permitted only for personal and non-commercial purposes. It is prohibited to reproduce, distribute, modify, or transmit materials without written permission.

SECTION 7 – OPTIONAL TOOLS AND THIRD PARTIES

You may have access to third-party tools offered through the Services. Such tools are provided "as is", without warranties or support from us.

Links to external sites are provided for convenience only, and we are not responsible for the content or services of third parties.

SECTION 8 – PRIVACY

The processing of personal data is carried out in accordance with the EU Regulation 2016/679 (GDPR). Consiergo guarantees confidentiality and data protection and shares it with third parties only if necessary to provide the service.

Consult our Privacy Policy.

SECTION 9 – FEEDBACK

Any idea, suggestion, or feedback sent to Consiergo may be freely used to improve the Services. You confirm that you have all rights to the feedback submitted and that you do not violate third-party rights.

SECTION 10 – ERRORS AND INACCURACIES

Possible errors in the content, pricing, or availability of the Services may be corrected at any time without notice. We reserve the right to cancel or modify orders if necessary.

SECTION 11 – PROHIBITED USES

You may not use the Services for illegal, fraudulent, harassing, offensive, or unauthorized purposes. It is prohibited to upload viruses, engage in scraping, spamming, phishing, or interfere with the security of the Services.

SECTION 12 – TERMINATION

We may suspend access to the Services at any time. Some sections of the Terms shall remain valid after termination, including Intellectual Property, Feedback, Warranty Limitations, and Liability.

SECTION 13 – LIMITATION OF WARRANTY

The Services are provided 'as is' and 'as available', without any express or implied warranties, including merchantability, fitness for a particular purpose, or non-infringement.

SECTION 14 – LIMITATION OF LIABILITY

Consiergo and partners shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Services or products.

SECTION 15 – INDEMNIFICATION

You agree to indemnify Consiergo and affiliates for any losses or damages arising from your use of the Services or violation of the Terms.

SECTION 16 – SEVERABILITY

If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

SECTION 17 – CHANGES TO THE TERMS

We reserve the right to update the Terms at any time. Continued use of the Services implies acceptance of the changes.

SECTION 18 – CONTACT DETAILS

Questions regarding the Terms should be sent to:

info@consiergo.it

Consiergo – Legal & Compliance

Corso Magenta 14, 20123 Milano (MI), Italia