Frequently asked questions
What is Consiergo?
Consiergo is your on-demand personal shopping service.
We handle luxury errands on your behalf — selecting, purchasing, and delivering exclusive items to your hotel, office, or home, with the same care and precision as a private assistant
The Consiergo Philosophy
We believe true luxury isn’t about owning — it’s about saving time and living tailored experiences.
Consiergo is the fusion of technology, elegance, and human service — a natural extension of your lifestyle, created to simplify the everyday for those who value excellence.
Every service is born from the desire to combine digital precision with artisanal discretion, offering you something increasingly rare: time for yourself.
How does it work?
Contact us through the form on our website and tell us:
- When you need the service and for how long (e.g. “tomorrow from 2 p.m. for 2 hours”);
- What you’d like to purchase or view;
- Where the service should take place or where you’d like the delivery made.
Hourly rate: €50 per hour.
Once we receive your request, one of our Consierges will contact you to confirm the details and provide the total amount based on the requested time.
Live service: your personal shopper can, for example, visit a boutique such as Chanel, Louis Vuitton, or Bottega Veneta, show you the available products in real time (via video or photos) — bags, accessories, garments — and assist you in your choice.
Purchase & delivery: once you’ve selected an item, you complete payment directly on the website. We then handle the purchase and delivery to your preferred location and time.
Timing & additional costs: if the service exceeds the booked duration, extra time is calculated and settled at final payment, along with the product cost and any additional distance traveled.
💡 Consiergo does not apply purchase commissions or hidden fees — you pay only for the actual service time, clear and transparent.
Who are Consiergo’s personal shoppers?
Our Consierges and personal shoppers are seasoned professionals from the worlds of luxury, fashion, and image consulting.
They have experience in high-end boutiques, international maisons, and private styling services, guaranteeing competence, discretion, and impeccable taste.
Each Consierge is selected for refined aesthetic sensibility, in-depth luxury-market knowledge, and the ability to anticipate clients’ needs.
They don’t simply buy — they interpret your style, foresee your desires, and represent you at every stage of the shopping journey.
Whether you need a special gift, an event look, or a wardrobe refresh, your personal shopper manages everything with precision and respect for your time.
Which brands and stores are available?
Consiergo partners with a curated network of luxury boutiques and fashion houses, granting immediate access to an array of exclusive labels — from iconic global names to sought-after emerging designers.
Among the most requested brands are Chanel, Hermès, Bottega Veneta, Dior, Gucci, Saint Laurent, Prada, Louis Vuitton, Valentino, Rinascente Milano and many others — though we can operate on request in specific stores or showrooms.
Every shopping mission is personalized, according to brand, product type, and local availability.
Whether it’s a sold-out item, a special gift, or a piece to try on, your Consierge handles sourcing, verification, purchase, and premium delivery.
Where do you operate?
Consiergo currently operates in Milan, Italy’s capital of fashion and luxury.
We are expanding to Rome, Florence, and Venice, aiming to deliver the same high standard of service across major Italian and European cities.
For international clients, we also offer remote assistance, ideal for travelers or executives who wish to shop from abroad and have their selections delivered directly to their hotel, office, or residence.
How much does the service cost?
onsiergo’s hourly rate is €50 per hour, covering the time dedicated by your personal shopper from research to purchase and delivery.
We charge no commission on purchases — you pay only for the time spent on your request.
For more complex needs, such as extended sessions, multiple errands, or sourcing across several stores, we can arrange custom packages or membership plans, defined in advance with full transparency and flexibility.
Delivery times
Consiergo is designed to offer a fast, discreet, and bespoke experience.
Depending on product availability and distance, research, purchase, and delivery can often be completed within the same day.
Your Consierge keeps you updated in real time throughout each phase:
- product availability,
- purchase confirmation and estimated delivery time,
- arrival notification at your chosen location (hotel, office, or residence).
If additional time is required, it is calculated transparently and settled at final payment.
With Consiergo, time is the ultimate luxury — and we manage it with the precision of a personal assistant.
Returns & exchanges
We handle returns with the same care as purchases.
In case of a return or exchange, your Consierge coordinates directly with the boutique in accordance with its policies.
You may choose to:
- entrust your Consierge with the return;
- request an exchange or a new purchase, managed just as seamlessly.
Our goal is to keep your experience smooth, discreet, and effortless, even when plans change.
Bespoke Lifestyle Services
Beyond personal shopping, Consiergo offers a range of personalized lifestyle services designed for those who wish to optimize their time with elegance.
Some examples of our custom services include:
- Wardrobe decluttering, with space reorganization and enhancement of existing garments;
- Wardrobe curation, to build a cohesive, functional, and high-quality collection;
- Styling appointments, available in person, remotely, or at home;
- Gift sourcing, to find the perfect present based on the recipient’s profile;
- Luxury errands, such as collection or delivery of valuable items, fragrances, jewelry, or accessories.
Each request is evaluated and customized based on the time required, complexity, and location.
Our goal is to create a tailor-made ecosystem of services that simplifies our clients’ lives—always with the discretion and quality that define Consiergo.
Is my privacy guaranteed?
Absolutely. Confidentiality is a cornerstone of the Consiergo experience.
All Consierges operate in full respect of clients’ personal, professional, and commercial privacy.
Information shared — from contact details to purchase preferences — is treated with the highest discretion and security, in compliance with GDPR.
For sensitive or high-profile cases, we can arrange the signing of a Non-Disclosure Agreement (NDA) to ensure maximum confidentiality.
We work exclusively with reliable, vetted professionals, bound by ethical and contractual confidentiality standards.
How can I make a payment?
Payments are secure, traceable, and certified, processed directly on the Consiergo website.
We accept major international credit and debit cards, as well as digital solutions such as Apple Pay or bank transfer upon request.
Every transaction is protected by advanced SSL encryption and accredited payment partners.
We never store sensitive payment data; all operations comply with European PSD2 and GDPR security standards.
Can I speak directly with a Consierge?
You can contact a Consierge directly by completing the online form or reaching us through official Consiergo channels.
A team member will reply within a few hours to understand your needs and arrange the service quickly.
Each Consierge is a trusted professional, trained to assist you discreetly and deliver a smooth, fully personalized experience.
What happens if the requested product is unavailable?
If an item is temporarily unavailable, your Consierge will notify you immediately and, if you wish, monitor its restock.
Time already spent on research or boutique visits is recorded and credited toward your next service once the item becomes available and you proceed with purchase.
Alternatively, we can suggest comparable or alternative options of similar quality and exclusivity.
Our priority is always transparency and personalization — you pay only for the time truly dedicated to your request.
Can I buy a gift through Consiergo?
You can rely on Consiergo to purchase and deliver a luxury gift to anyone, with impeccable care and discretion.
Your Consierge manages everything — from selecting the item to elegant packaging and personalized delivery.
We also provide custom gifting services, including:
- Flower arrangements;
- Perfumes, accessories, or unique items for special occasions;
- or experience gifts, such as a Consiergo service offered to a client or loved one.
Every request is handled with discretion, punctuality, and refined taste, respecting both the brand’s and the client’s identity.
Is Consiergo available for international clients?
Do you work with companies, stylists, or celebrities?What if I suddenly need something?Get in Touch
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Is Consiergo available for international clients?
Yes.
Consiergo was created to assist international clients visiting Italy — tourists, executives, stylists, or Fashion Week guests.
If you’re in Milan for work, events, or leisure, your Consierge can:
- collect purchases from multiple boutiques,
- deliver them directly to your hotel,
- or manage shopping missions remotely on your behalf.
The service is available in Italian and English, ensuring discretion, punctuality, and precise logistics — so every client enjoys a seamless experience, even from afar.
Do you work with companies, stylists, or celebrities?
We collaborate with brands, stylists, press offices, and personal assistants, providing bespoke solutions for photoshoots, events, fashion shows, or short stays.
We can handle:
- collection and delivery of garments or accessories across stores, showrooms, or ateliers;
- urgent or confidential deliveries, even after hours, with an NDA if required.
Our team is experienced in high-profile environments with tight deadlines, ensuring reliability and professionalism at every step.
What if I suddenly need something?
Consiergo also caters to everyday or last-minute needs, with the same level of excellence.
Whether you’re at the office, in a hotel, at an event, or traveling, your Consierge can:
- purchase and deliver a lipstick, a pair of tights, or a fresh shirt;
- find a last-minute gift or forgotten accessory;
- or collect and deliver personal items quickly and discreetly.
Every mission is handled with speed, taste, and discretion, because for us there are no small requests — only exceptional service.